CANCELLATION POLICY

CANCELLATION POLICY

In case of any cancellation of your hotel booking with us, we request you to make sure to cancel your reservation / booking 12 hours before the booked date to avoid being charged the full amount.
Please note that a cancellation charge will be applicable in for all cancellations done after this time.

TO AVOID BEING BILLED, CANCEL BY 06:00 PM otherwise PENALTY OF AMOUNT 250.0 AED PER ROOM PLUS TAXES will be applicable.

REFUND POLICY

  • When you are planning for the cancellation and are empower to a refund then we will give you the refund right away.
  • The refunding policy will depend upon various factors such as time of cancellation, processing fees, and hotel’s cancellation policy.
  • The processing time will take at least 2-4 weeks until the whole amount shows back to your credit card statement
  • No credit card charges if your reservation is not confirm and will return you the whole amount immediately.This process will again take 2-4 weeks for the money to show in your credit card.
  • Refunds will be done only through the original mode of payment.
  • The hotel can enforce No in-room party policy so as to ensure the hotels and the guest all the time.
  • Full / Partial refund will be applicable if cancellation is done within the allowed time period (Please refer to cancellation clause for clarity). No refund will be applicable in case of no show or non refundable bookings or if the booking is cancelled outside the time frame allowed in the reservation confirmation / last minute cancellation.

CHECK IN & CHECK OUT TIMING

  • Normal check in time is 2:00 pm & check out time is 12:00 noon. For late arrivals, please call: 00971 4 393 9911 for instructions on the procedure for arrival.
  • Early check-in and check-out is possible based on room availability and by prior arrangement only.
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